PLAN: According to the customer’s requirements and the organization’s policies, the objectives of a process are changed to deliver the required results.
DO: In this stage, the process is put into action/executed.
CHECK: Results are reported after measuring and detailing the process against policies, objectives and requirement of the company & product.
ACT: The performance of the process is improved continually by taking quick action.
The Total Quality Management Equation :
Organizational Quality + Process Quality + People Quality
The TQM system provides the concept for increased continuous improvement in an organization. The system being customer-centric focuses o total satisfaction of both the internal & external customers.
TOTAL : Everyone associated with us, including our customers and suppliers, will be involved in the continuous process of improvement.
QUALITY : We travel that extra mile to satisfy our customers’ needs.
MANAGEMENT : Our dedicated team oversees the process day and night, for the betterment of you & your Infrastructure.